Terms & Conditions
Welcome to Sonrisa. These Terms & Conditions (“Terms”) govern your access to and use of our website — including all content, services, and products offered at www.sonrisa.in (“Site”). By using the Site, placing an order, or interacting with our services, you agree to be bound by these Terms.
Please read them carefully.
1. General
Sonrisa is a skincare brand offering products directly to consumers through this Site. By accessing or using our Site, you confirm that:
- You are at least 18 years old, or accessing under parental/guardian supervision.
- You agree to comply with these Terms and all applicable laws.
If you disagree with any part of these Terms, you should not use our Site or services.
2. Account Registration
To place an order, you may need to create an account. You agree to:
- Provide accurate, complete, and up-to-date information.
- Keep your login details secure.
- Be responsible for all activities under your account.
We aren’t liable for losses caused by unauthorized use of your account.
3. Products & Pricing
All products are subject to availability.
- Prices are shown on the Site in INR and include applicable taxes (unless stated otherwise).
- We reserve the right to update prices, promotional offers, and product details without notice.
- In rare cases of pricing errors, we may cancel orders and notify you.
4. Order Acceptance & Cancellation
Your order is an offer to buy. Order acceptance and the formation of the contract happen only when we confirm shipping.
We may refuse or cancel orders due to:
- Out-of-stock items
- Pricing errors
- Suspected fraudulent activity
- Other legitimate business reasons
Order cancellations can be requested before shipment. Once shipped, cancellation is not permitted.
5. Payment & Security
We accept payments through secure third-party gateways. By providing payment information, you represent and warrant that you are authorized to use the payment method.
We do not store card details on our servers.
6. Shipping & Delivery
Delivery timelines and charges are shared at checkout and in our Delivery & Returns Policy.
Delays caused by courier partners, weather, or force-majeure events are not the responsibility of Sonrisa.
7. Returns, Refunds & Replacements
Returns and refunds are handled as per our Delivery & Returns Policy available on the Site. Please review that policy for eligibility and procedures.
8. Intellectual Property
All content on this Site — including product names, images, text, logos, and graphics — is owned or licensed by Sonrisa and protected by intellectual property laws.
You may not copy, reproduce, modify, or use our content without written permission.
9. User Conduct
While using our Site, you agree not to:
- Violate any laws
- Submit false information
- Interfere with Site operations
- Upload harmful code or malware
- Use our Site in any unauthorized way
Violation may lead to suspension or legal action.
10. Privacy & Security
Your use of personal information is governed by our Privacy Policy. By using the Site, you accept and consent to how Sonrisa collects and uses your data.
11. Limitation of Liability
To the fullest extent permitted by law, Sonrisa and its team are not responsible for:
- Indirect, incidental, or consequential losses
- Loss of data or profits
- Any damages arising from the use of products or the Site
Our maximum liability will not exceed the value of the product purchased.
12. Indemnification
You agree to indemnify and hold Sonrisa, its officers, partners, employees, and agents harmless from any claim, loss, damage, or expense related to:
- Your breach of these Terms
- Your misuse of the Site
- Your violation of any law or third-party rights.
13. Force Majeure
Sonrisa isn’t liable for delays or non-performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, or supply chain disruptions.
14. Changes to Terms
We may update these Terms at any time. Updated terms will be posted on the Site with a revised “Effective Date.”
Continued use of the Site after changes means you accept the new Terms.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
16. Contact Us
If you have any questions about these Terms, reach out:
