Privacy Policy
At Sonrisa (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you visit or make a purchase from www.sonrisa.in
By using our Site, you agree to the terms below.
1. Information We Collect
We collect information to provide a seamless shopping experience and deliver our products effectively.
Personal Information You Provide:
When you place an order, create an account, subscribe to our newsletters, or contact our support, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment details (processed securely by third-party payment partners)
Automatically Collected Data:
We collect device and usage information automatically when you visit the Site, such as:
- IP address
- Browser type
- Pages visited
- Time spent on the Site
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Manage your account and improve user experience
- Respond to customer service requests
- Send order updates and promotions (with your consent)
- Personalize your browsing experience
Prevent fraud and ensure secure transactions
We do not sell your personal information to third parties.
3. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences
- Improve site functionality
- Understand how you interact with our Site
You can manage cookie preferences through your browser settings, but disabling essential cookies may affect your experience.
4. Sharing Your Information
We may share your data with:
- Service providers (payment gateways, delivery partners) to complete orders
- Legal authorities when required by law
We do not share, sell, or trade personal information for marketing without your consent.
5. Data Security
We implement appropriate technical and organisational measures unauthorised access, disclosure, alteration, or destruction. Sensitive data like payment details are processed by secure third-party payment gateways and are not stored on our servers.
6. Data Retention
We retain your information as long as necessary to:
- Fulfill the purposes outlined above
- Comply with legal obligations
- Resolve disputes
Once no longer required, your data is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have rights over your data, including the ability to:
- Access the personal information we hold
- Update or correct your data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our Site is intended for users 18 years and older. We do not knowingly collect personal information from minors. If we learn that a minor’s data has been collected without consent, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in business practices or legal requirements. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights: